Return & Exchange Policy

At our department store, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with complete confidence.

📦 Return Window

We accept returns within 365 days (1 year) from the date your item is delivered. We believe in giving you plenty of time to make sure you're happy with your purchase.

✅ Eligibility Requirements

Items must be in their original, undamaged condition to qualify for a return.
Items with quality defects or damage are eligible for a full refund, including both outbound and return shipping fees — fully covered by us.
Returns due to personal preference (no quality issue) are accepted; however, return shipping costs are the customer's responsibility.
Please retain your original packaging when possible to facilitate the return process.

❌ Cancellation & Refunds

Orders that have not yet shipped can be cancelled and will receive a full refund within 24 hours of the cancellation request.
Once an order has shipped, it cannot be cancelled — please initiate a return instead.

🎨 Custom & Personalized Orders

Custom or personalized orders that have not yet shipped are eligible for a 60% refund.
Once a custom order has shipped, it is non-refundable due to its personalized nature.

🔄 How to Initiate a Return

Contact our customer support team at plinth_volley1n@icloud.com with your order number and reason for return.
Our team will review your request and respond within 1–2 business days.
Upon approval, we will provide the return address and detailed shipping instructions.
Once we receive and inspect your return, your refund will be processed promptly.

💳 Refund Processing

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.